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1. Student enrolled in a program without having met the admission requirements for the program, if the student did not misrepresent the student’s knowledge or skills when applying for admission, TLC may refund 100% tuition and all related fees, including application fees.
2. Before the program start date, TLC receives a notice of withdrawal:
(a) No later than seven days after student signed the enrolment contract and before the program start date, TLC may refund 100% tuition and all related fees, other than application fees
(b) More than seven days after the student and institution signed the enrolment contract, and:
- At least 30 days before the program start date in the enrolment contract, TLC may retain up to 10% of tuition due under the student enrolment contract, to a maximum of $1,000.
- Less than 30 days before the program start date in the enrolment contract, TLC may retain up to 20% of tuition due under the student enrolment contract, to a maximum of $1,300.
3. After the program start date, TLC receives a notice of withdrawal or delivers a notice of dismissal to a student – applies to all regular programs, other than distance-education-only program:
(a) After the program start date, and up to and including 10% of instruction hours have been provided, TLC may retain up to 30% of tuition due under the student enrolment contract.
(b) After the program start date, and after more than 10% but before 30% of instruction hours have been provided, TLC may retain up to 50% of tuition due under the student enrolment contract.
(c) After the program start date, and after and including 30% of instruction hours have been provided, TLC may retain 100% of tuition due under the student enrolment contract.
4. After the program start date, TLC receives a notice of withdrawal or delivers a notice of dismissal to a student – applies to distance-education-only program:
(a) Student completed less than and including 30% of the program, TLC may retain up to 30% of tuition due under the student enrolment contract.
(b) Student completed more than 30% but less than 50% of the program (based on evaluation provided to student), TLC may retain up to 50% of tuition due under the student enrolment contract.
5. TLC receives a refusal of study permit from an international student and he or she decides to withdraw:
(a) Before 30% of instruction hours would have been provided and the student has started the program on the program start date in the enrolment contract, and
(b) Student has not requested additional letter(s) of acceptance.
TLC may refund 100% tuition due under the student enrolment contract and all related fees, other than application fees. This only applies for students who choose to pursue their study in TLC while waiting for their initial study permit approval.
6. All refund request must be made in writing.